{"id":2798,"date":"2022-08-19T00:31:52","date_gmt":"2022-08-18T14:31:52","guid":{"rendered":"https:\/\/phillipislandgc.miclub.com.au\/cms\/?page_id=2798"},"modified":"2022-09-04T22:40:57","modified_gmt":"2022-09-04T12:40:57","slug":"online-booking-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/phillipislandgc.miclub.com.au\/cms\/online-booking-terms-and-conditions\/","title":{"rendered":"Online Booking Terms and Conditions"},"content":{"rendered":"\n<figure class=\"wp-block-table is-style-regular\"><div class=\"table-outer\"><div class=\"table-container group\"><table class=\"has-background\" style=\"background-color:#abb7c2a6\"><tbody><tr><td>Policy number<\/td><td>21<\/td><td>Version<\/td><td>JULY 2022<\/td><\/tr><tr><td>Drafted by<\/td><td>PIGC BOARD<\/td><td>Approved by Board on<\/td><td>AUGUST 2022<\/td><\/tr><tr><td>Responsible person<\/td><td>BOARD CHAIR<\/td><td>Scheduled review date<\/td><td>AUGUST 2025<\/td><\/tr><\/tbody><\/table><\/div><div class=\"table-scroll-notice\"><p>Scrollable <i class=\"fa fa-long-arrow-right\" aria-hidden=\"true\"><\/i><\/p><\/div><div class=\"table-gradient\"><\/div><\/div><\/figure>\n\n\n\n<p>PHILLIP ISLAND GOLF CLUB DOES NOT REFUND ONLINE PAYMENTS UNLESS THE COURSE IS OFFICIALLY CLOSED BY STAFF OR COMMITTEE<\/p>\n\n\n\n<p>CONFIRMATION<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Successful online bookings will receive an automatic confirmation via email.<\/li><li>No further confirmation is required.<\/li><li>The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a Phillip Island Golf Club staff member has a query regarding your booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the Phillip Island Golf Club Booking System please telephone (03) 5952 1121. The customer is required as proof of booking to provide the reference number or the credit card used to secure the booking at the time of registration to the reservations staff.<\/li><li>Phillip Island Golf Club reserves the right to alter tee times without notice due to circumstances outside of Phillip Island Golf Club\u2019s control. (E.g. lightning, slow play, course renovations).<\/li><\/ul>\n\n\n\n<p>TEE TIME MODIFICATIONS<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Bookings cannot be modified online. Modifications to tee times can be made by calling Golf Reservations on (03) 5952 1121 or sending a detailed email to <a href=\"mailto:golfshop@pigc.com.au\">golfshop@pigc.com.au<\/a> together with a copy of the original confirmation email. No guarantee can be given for the requested date\/time.<\/li><li>Should the customer wish to modify or change their booking to an alternative time or date, contact must be made with Phillip Island Golf Club 48hrs before the reserved tee time, the customer must speak to the Golf Shop Manager or delegated proxy on (03) 5952 1121 or email <a href=\"mailto:golfshop@pigc.com.au\">golfshop@pigc.com.au<\/a>. The Golf Shop Manager will confirm availability of the new tee time date and time and when modifications cannot be processed immediately a credit note will be issued.<\/li><li>Should the customer not be able to confirm a re-scheduled tee time, a \u2018credit note\u2019 will be provided. To redeem the \u2018credit\u2019 the customer is required to reschedule the tee times at a mutually agreed time. Credit notes are issued for TEE TIMES ONLY.<\/li><li>Phillip Island Golf Club reserves the right to refuse a \u2018credit note\u2019 should the customer not provide 48 hours\u2019 notice to a staff member of Phillip Island Golf Club.<\/li><li>Should a player of a prepaid group tee time become unable to play, golf reservations must be advised within 48 hours, should 48 hours not be provided, Phillip Island Golf Club reserves the right to refuse credit note for this non played tee time.<\/li><li>You must check in at the golf shop a minimum of 15-20 minutes before your tee time is due to start, should you not arrive and register with the Golf Shop you may risk the cancellation of your tee time, in this event a credit note will not be given.<\/li><li>Balance credit note must be used in full before credit note expiry date, partial credits will not be re-issued.<\/li><li>In exceptional circumstances the Golf Shop Manager or delegated proxy may issue refunds. Refunds will only be paid towards the credit card used to secure the booking. In the event of a refund the credit card details must be supplied with the corresponding security pin number.<\/li><li>After the confirmation of credit card details, refunds will be issued within 7 working days.<\/li><li>Phillip Island Golf Club reserves the right to remove customers from the course if the rules of Phillip Island Golf Club Course have not been adhered to.&nbsp; These rules are consistent with the etiquette outlined by the R&amp;A in the rules of golf and are monitored by golf operations staff.<\/li><li>All patrons utilising the Phillip Island Golf Club golf courses do so under the instruction of the golf operations staff. Failure to adhere to instructions may result in removal from the golf course.<\/li><li>No refunds will be given in the event that the customer is removed from the course.<\/li><li>In the event that bookings are made in multiples and a player does not show, no refund will be given for the \u201cno show\u201d player. In the event that a player is unavailable to play for a pre-booked tee time reservation 48hrs notice must be given to an authorised representative of Phillip Island Golf Club and a credit note for the tee time will be issued. The \u2018credit note\u2019 will be issued and must be used at a mutually agreed time.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Policy number 21 Version JULY 2022 Drafted by PIGC BOARD Approved by Board on AUGUST 2022 Responsible person BOARD CHAIR&#8230;<\/p>\n<div class=\"read-more-gradient\"><a href=\"https:\/\/phillipislandgc.miclub.com.au\/cms\/online-booking-terms-and-conditions\/\" class=\"more-link\" title=\"Read More\">Read More <i class=\"fa fa-chevron-right\" aria-hidden=\"true\"><\/i><\/a><\/div>","protected":false},"author":23,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2798","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Booking Terms and Conditions - 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